Craigslist
Craigslist has 50 million monthly users. Not one of them would call it beautiful. I wanted to change that.
Role
UI Designer
timeline
Spring 2023
Key Screens
Craigslist serves 50 million users a month — yet its interface hasn't meaningfully changed in decades. No photos on listings. No way to verify sellers. Navigation that punishes new users. The platform that connects communities had stopped feeling like one.
🔍
Readlibility
Users had no way to know if listings were real or scams.
⏱️
Wasted Time
Outdated navigation made finding anything frustrating and slow.
👤
No Seller Legitimacy
No seller verification meant zero trust between buyers and sellers.
🔒
Safety Concerns
No seller verification meant zero trust between buyers and sellers.
Before & After
Same platform. Completely different experience. Here's what changed and why.
Original Homepage — wall of blue links, no images, no hierarchy, no trust signals.
Redesigned Homepage — city hero image, visual listings, clear navigation, modern and trustworthy.
Design Decisions
01
Visual listings with photos
Replaced bare text links with image cards — buyers can evaluate listings at a glance.
02
Clear navigation structure
Collapsed the overwhelming artifacts into a clean nav bar, fewer clicks to find anything.
03
Trust & safety features
Added verified seller badges, live chat support and a dedicated help centre to reduce scam anxiety.
Key Screens
Four screens that show the full scope of the redesign — from discovery to posting.
Homepage
A homepage that feels like a destination
City hero image, visual listing cards, and a clean navigation bar replace the original wall of blue links. Users can find what they need in seconds — not minutes.
Listing Detail
Listings that build trust before you message
Large photos, star ratings, work amenities, open hours and a live map — everything a buyer needs to feel confident before reaching out. No more guessing.
Help & Safety
Support that's there when you need
A dedicated help centre with organised categories and a live chat bot replaces the buried FAQ links of the original. Users no longer feel on their own.
Post an Ad
Posting made simple, structured and clear
Photo upload, title, description, location, price, target audience and tags — all in one clean form. Sellers know exactly what's needed with no confusion.
That's a wrap on Craigslist
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